MISSION, Texas (KVEO) — After taking her car to a body shop for a paint job, a Rio Grande Valley resident now has to pay additional cost to repair her car.
On July 20, Ana Flores took her car to T&T Automotive Specialist, a service and repair shop in the city of Mission.
Flores says she took her car to the shop for a paint job, and did not see it until 43 days later.
“I was excited,” Flores said. “It was always my dream to own a red car, so I was so pumped. I was ready for this.”
Her dream turned into a nightmare when the shop did not return her calls or texts.
“I gave them the two extra weeks they asked for, they were like ‘your cars going to be ready Friday you can come pick it up.’ and the two weeks pass by and I don’t get a call from them” said Flores.
When Flores went to confront them, she receives terrible news.
“The guy at the front desk lets me know that my car is not working. My car doesn’t turn on and so, that was really unsettling because my car I drove it into the lot, and the only thing my car was getting done was paint,” said Flores.
At that point, Flores said she contacted the Better Business Bureau (BBB) in Weslaco.
Dolores Salinas, a spokeswoman for the BBB, says they are trying to get a resolution that is good for both parties.
“At the end of the day whether your car is worth 5,000 or 50,000 you should have the right to know as an owner to know what’s going on with it,” said Flores.
CBS4 contacted T&T Automotive Specialist shop, but did not answer.