Unemployment agency taking over a million calls in 24-hours

February 07 2021 06:00 pm

Texas Workforce Commission (TWC) is urging those seeking unemployment to be patient.

The Unemployment Benefits System online portal is seeing a high volume of visitors due to COVID-19 layoffs.

“We are doing a year’s worth of work in about a month’s worth of time…” said Cisco Gamez with Texas Workforce Commission.

On TWC’s website, customers are asked to try the online portal between 10 p.m. and 8 a.m due to the need for assistance from Texans.

“Last week we were receiving over a million and a half [calls] in a 24-hours,” said Gamez.

One viewer, frustrated and desperate for answers was relieved to learn from CBS4/LOCAL 23’s report, despite the long wait times, benefits are going to be based a person’s date of separation, not the date of filing.  

For more information on the Texas Workforce Commission’s Unemployment Insurance Benefits visit their website.

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