The city of McAllen announced their customer care service line will now be operating daily.
According to a release, residents and visitors will now be able to call 3-1-1 Monday to Sunday from 8 a.m. to 6 p.m., until further notice.
“We understand that our residents and visitors to our community have many questions, especially relating to details of the emergency order, services offered by community agencies, or information on modified McAllen city services,” said McAllen City Manager Roel “Roy” Rodriguez, P.E. in the release. “These questions do not just arise during the regular work week and some people really do just prefer to speak to a live customer service representative, to get the answers they need. We hope that this extended operation of service will help provide everyone with the information they are seeking.”
The release adds anyone in McAllen can dial 3-1-1. Residents outside the city can dial 681-3111 to report concerns and request information, among other services.
Help will be available in English and Spanish, said the release.