UTRGV takes measures to meet increased demand for testing sites

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HARLINGEN, Texas (KVEO) — The University of Texas Rio Grande Valley (UTRGV) says they are taking the necessary measures to meet the recent surges in demands for COVID-19 testing.

According to a release, the demand at UTRGV’s Patient Call Center and testing sites have tripled since last week.

The call center is averaging over 6,000 calls and an average of 1,000 online forms a day.

“We are again adding temporary and permanent staff at the call center, to increase throughput and improve response time. Our employees in the Patient Communications Center are graciously working late nights and weekends to meet the needs of our Valley community,” said Michael A. Patriarca, senior associate vice president for Health Affairs and executive vice dean for Finance and Administration for the School of Medicine.

The release also states the university is working to add additional staff to the testing sites.

More than 18,775 tests had been processed by the UT Health RGV Clinical Laboratory as of June 18. The number is for all four UTRGV testing sites, plus the testing it is doing for the state of Texas. 

Dr. John H. Krouse, dean of the UTRGV School of Medicine and executive vice president for Health Affairs added in the release that taking precautions is key to helping stop the spread.

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