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Harlingen Waterworks System to close customer service lobby

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MGN Online

HARLINGEN, Texas – Beginning Tuesday, March 24th the Harlingen Waterworks System will close the customer service lobby until further notice.

HWWS will continue providing water and sewage services throughout the COVID-19 crisis. Customers who visit the HWWS office are asked to use other methods of payment/customer service.

Payment Options

  • Autopay – sign up for automatic bank draft
  • Bill Pay – sign up through customer’s banking institution
  • Online – pay by credit or debit card
  • Phone – dial 430-6100 Option 1 using credit or debit card
  • Drop Box – enclose check or money and bill stub in an envelope
  • Drive Through – Monday-Friday 7:30 am to 5:30 pm.  Long lines are expected for this option.
  • Mail – mail check and bill stub to PO Box 1950, Harlingen TX  78551

Account Management Options

  • Online – use the HWWS website at
  • Email – send an email to
  • Phone – call 430-6100, Monday-Friday 7:30 am to 5:00 pm
  • Drop Box – Enclose in an envelope the request, name, address, and account number
  • U.S. Mail – mail request, address and account to PO Box 1950, Harlingen TX 78551

Water and Sewer Taps, New Meters, and Development Support – contact HWWS Engineering

HWWS reassures customers that their water is safe for all normal purposes. HWWS advising there is no need to purchase and stockpile bottled water on account of COVID-19 because tap water will remain safe and available as usual.

For more information call an HWWS representative at 956-430-6100 or visit

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


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