Mission 911 dispatchers answer more than 100 calls a day.
Thanks to city funding, dispatchers will now be able to reach police departments across the Rio Grande Valley and federal authorities, like Border Patrol.
Mission Police Chief Robert Domínguez says the upgrades will come in handy in emergency situations.
“Especially when you have a police pursuit where people bail out of their car and you find them in the brush,” Domínguez said.
Together with U.S. Customs and Border Protection and Texas Department of Public Safety helicopters, police help federal law enforcement during difficult situations in their city.
Domínguez says Mission has been working with the Rio Grande Valley Communications Group to promote regional policing.
Emergency dispatchers now count on a new Motorola P-25 radio system, which is part of a $2.2 million project to upgrade the city’s dispatch center. Domínguez says the old radio system was more than 20 years old.
The new dispatch center is also equipped with new furniture, doubling their staff size to assist with calls faster.